Head of Creative Operations

Location: offices in NYC, 3x per week in office
Compensation Range: $130,000 – $150,000 (Exact compensation may vary based on skills and experience)

About the Role

We’re seeking a high-performing, strategic leader to oversee operations for a high-impact, in-house creative team. As Head of Creative Operations, you’ll be responsible for building and maintaining the systems, processes, and team structures that allow for fast, high-quality creative execution. You'll lead long-term planning, manage day-to-day operations, and drive clarity and momentum across people, priorities, and workflows.

The Head of Creative Operations role is ideal for someone who thrives in fast-paced environments, brings structure to ambiguity, and is passionate about delivering operational excellence in support of outstanding creative work. This role reports to the Executive Creative Director and partners closely with senior leadership and stakeholders across the organization.

Key Responsibilities:

Drive Strategic and Operational Execution

  • Lead long-term planning and team goal-setting in alignment with broader organizational objectives.

  • Build, optimize, and manage systems and tools that support scale, accountability, and creative excellence.

  • Ensure the team remains focused on high-priority, high-impact work—with the structure and support needed to deliver.

Solve Problems Before They Start

  • Identify and eliminate operational roadblocks quickly and effectively.

  • Establish clear project timelines, milestones, and ownership to maintain momentum and quality.

  • Own continuous process improvement and track key performance indicators to ensure operational health.

Manage People and Resources at Scale

  • Forecast staffing needs and make informed decisions about full-time hires, vendors, and freelance resources.

  • Lead and grow a project management and operations function that ensures the creative team runs smoothly.

  • Monitor capacity and manage workload allocation to optimize productivity and impact.

Own Cross-Functional Alignment

  • Serve as the operational point of contact for cross-functional partners including Marketing, Product, Operations, and Technology.

  • Establish and refine processes for project intake, prioritization, approvals, and feedback loops.

  • Create transparency and alignment across teams by clearly defining roles, timelines, and deliverables.

Budget Management and Vendor Oversight

  • Own the department’s operating budget, including freelance, production, and external agency expenses.

  • Evaluate resource ROI to ensure efficient use of funds and continuous performance improvements.

  • Maintain strong vendor relationships with clear scopes of work and accountability measures.

Qualifications:

  • 7–10 years of experience in operations, project management, or production within a creative or marketing organization.

  • Proven track record managing complex projects in fast-moving environments.

  • Demonstrated ability to build scalable systems and lead high-performing teams.

  • Deep familiarity with creative workflows across design, content, video, and digital.

  • Proficient in project management tools (e.g., Asana, Monday, Wrike) and asset management systems.

  • Strong financial acumen, including budget oversight and vendor negotiation.

  • Excellent communication and organizational skills with a bias toward action.

What You Bring

  • Forward Thinker – Anticipates challenges and builds for scale.

  • Urgency and Focus – Moves fast, prioritizes well, and drives results.

  • High Standards – Holds self and others to excellence in execution.

  • Builder and Simplifier – Creates systems that are efficient, scalable, and clear.

  • Resilient Learner – Welcomes feedback, adapts quickly, and continuously improves